How your information is handled
This policy describes what Rodent Removal Jacksonville collects from visitors to rodentremovaljacksonville.com, what happens to it, and the choices open to you. The site is a referral service that connects people needing rodent work in Northeast Florida with independent, licensed third-party contractors; it does not carry out that work itself.
Information we collect
Sending the form gives us what you typed: your name, phone number, email address, the service you asked about, anything in the message box, and the page you sent it from. Calling the number on the site routes through a call tracking service that logs the calling number, the time and the length of the call and may record the conversation for quality purposes. Google Analytics collects ordinary usage data as well: pages viewed, approximate location, device and browser type, and how you reached the site.
How we use your information
What you submit is used to respond to your request and to arrange a contractor for it. Analytics data is used in aggregate to understand how the site is used and to improve it. We do not use your information for unrelated marketing.
Sharing your information
To arrange the work we pass your contact details and the description of the problem to one or more independent contractors serving your area, who may contact you by phone, text or email about your request. We may also disclose information where the law requires it. We do not sell your information, and we share it only as needed to respond to your request, run the site and the phone line, and meet legal obligations.
Cookies and analytics
Google Analytics sets cookies to measure site usage. You can control or delete cookies in your browser, and the site works with cookies disabled. The call tracking service may set a cookie to tie a call to a visit.
How long we keep it
Form submissions and call records are kept for as long as needed to service the request and for ordinary business records, then deleted or anonymized. You can ask for earlier deletion through the contact route below.
Your choices
You may ask for a copy of the information held about you, ask for it to be corrected, or ask for it to be deleted. To stop hearing from anyone about a request you sent, say so to us or to the contractor who called, and it stops there. To opt out of analytics, use your browser controls or the Google Analytics opt-out add-on.
Children
The site is intended for adults and is not directed at anyone under 18. We do not knowingly collect information from children; if you believe a child has sent information through the site, contact us and it will be removed.
Changes to this policy
We update this policy when the way information is handled changes. Whatever is posted here, under the date at the top, is the version that applies.
Contact
Questions about this policy go through the contact form or by phone to (904) 659-6044. Postal address: Rodent Removal Jacksonville, 300 W Adams St, Jacksonville, FL 32202.